Externetworks -Recruitment information for 2017 pass outs

Dear students,

Refer the trailing mail from task and apply last date is 22-04-2017.

 

 

With Warm Regards

B.Aga Reddy

Chief Coordinator-T&P

Vignan Group-Hyderabad

Cell: 9000999072 & 9866349337

E-mail: placement.vignanhyd@gmail.com 

---------- Forwarded message ----------
From: TASK-Cluster Manager <prjmgr1_sd_task@telangana.gov.in>
Date: Thu, Apr 20, 2017 at 4:50 PM
Subject: Externetworks -Recruitment information for 2017 pass outs
To: task.sudheer@gmail.com

Dear Sir/Madam,

  

             I would like to inform you that “Externetworks” is planning to recruit “Customer support engineer” through TASK from 2017 out TASK registered students. Last date to apply for this recruitment process is 22nd April 2017.In this regard I request you to ask your students to apply for this job on our TASK portal (https://www.task.telangana.gov.in/Placements/Externet_Works). Please visit for Job Description (JD) is available on our TASK portal.

Website: http://www.externetworks.com/
Domain: Customer support 
Designation: Customer support engineer
Eligibility Criteria:

·         B.E/ B.Tech (ECE, EEE, CSE & IT disciplines only) with minimum 50% aggregate throughout the academics and no backlogs Graduating in 2017.

CTC per Annum: INR 1,20,000 - INR 1,44,000
Job Description:

·         Receive and respond to inbound e-mail, Tickets and live chats; gather and verify required information.

·         Actively listen to the customer for taking their request for our product or services.

·         Signup / Enroll new customers by using phone and email communication.

·         Get trained on our Field Engineer Market Place Application and help - support our new / existing engineers globally. You will support them with all issues related to sign up, entering information, installing/using our Android or IOS Apps.

·         Act as a central point of contact before and after registration with FIELD ENGINEER.

·         Ensuring customers achieve their Desired Outcome through the use of our product and / or service. Use Canned Email and Canned Chat messages to communicate with Service Providers and Companies.

·         Responsible for simulating technical issues, testing and ensuring resolution by escalating to concerned FIELD ENGINEER Technology Team.

·         Experience in partnering with FIELD ENGINEERS to understand their technical difficulties and provide support based on interactive CHAT and EMAIL platforms as applicable.

·         Manage FIELD ENGINEERs expectations and lead them through discovering FIELD ENGINEER Marketplace.

·         Drive Positive customer experience with giving proactive support and solutions.

·         Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

·         Ensure proper security procedures are followed on our application by our engineer.

·         Maintain thorough knowledge of our application so that information can be researched and proper information is given to customer.

·         Learn and retain a thorough working knowledge of all the new updates and existing services about our application Field Engineer.

Bond Period: 2 years
Skills Required:

·         Excellent written communication skills - using proper grammar with smooth flow.

·         Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs.

·         Strong customer service, analytical and decision making skills.

·         Ability to work in a fast-paced, changing environment.

·         Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.

·         Strong personal computer usage and Internet proficiency skills.

·         Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.

·         Ability to perform basic mathematical functions.

·         Ability to type 35 wpm minimum with accuracy.

·         Ability to effectively interact with employees at all levels of the organization.

Selection Process:
1st round: Easy witten test
2nd round: Face to face technical interview
3rd round: HR interview
Additional Information:
Work Location : Hyderabad
Shift Timings- US EST TIME ZONE
Please carry your updated resume, passport size photo & a govt issued photo ID proof.
LAST DATE TO APPLY: 04:00 PM, 22nd April 2017
TO APPLY CLICK HERE

--
Thanks and Regards,
Gudipudi Sudheer,
In charge Cluster Manager
Telangana Academy for Skill and Knowledge,
IT E & C Department,
Government of Telangana,
Hyderabad,
Ph : 9849909553