AMAZON Drive on 15-11-2016

Dear Students,

Greetings!!!

We are happy to inform you that AMAZON on campus recruitment process is scheduled on 15-11-2016 for the following profiles

Profile 1: Transaction Risk Investigator – Full Time

Profile 2: Seller Support – Full Time

Profile 3: Customer Service Associate – Full Time

Note: These profiles are not a regular BPO profiles , the details of all the profiles are given below for your clarity.

Eligibility: All CRT Registered students without any percentage criteria.

It is always advisable to have a job in hand than waiting for better opportunity.

Venue: VITS seminar Hall

Reporting Time: 8:45AM

Profile 1: Transaction Risk Investigator – Full Time

 The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.

Skills: Amazon is looking for candidates with:

·         Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response

·         Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

·         Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

·         Excellent problem solving skills

·         Demonstrated ability to analyze problems logically

·         Self-disciplined, diligent, proactive and detail oriented

·         Strong time management and organizational skills

Compensation Details: INR 2,90,000 per annum

Benefits:-

·         Free Transport Facility

·         Night Shift Allowance

·         Sodexo Meal Coupons

·         Over Time benefits

·         Medical Insurance Benefits for Self and dependents

Profile 2: Seller Support – Full Time

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

·         Demonstrates effective, clear and professional written and oral communication.

·         Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

·         Builds Platform and business knowledge to better serve sellers

·         Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

·         Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

·         Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

·         Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

·         Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

·         Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

·         Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts    

Compensation Details: INR 2,74,000 per annum

Benefits:-

• Free Transport Facility
• Night Shift Allowance
• Sodexo Meal Coupons
• Over Time benefits
• Health Insurance benefits for Self and Dependents

Candidates Eligible: Final Year Students.

 Profile 3: Customer Service Associate – Full Time

Job of Customer Service Associate involves communicating with customers through different mediums (Email, Chat and Phone) by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment

Skills: Amazon is looking for candidates with:

·         Excellent communication (written and verbal)

·         Comprehension and problem solving skills

·         Familiarity with MS-Office, Internet Explorer

·         Good typing skills.

·         Willing to work in a 24*7 environment

Compensation Details –

Full Time:

·         Email : INR 1,73,000 per annum

·         Chat : INR 1,95,000 per annum

·         Voice (India) – INR 2,10,000 per annum

·         Voice (International) – INR 2,50,000 per annum

Benefits:-

·         Free Transport Facility

·         Night Shift Allowance

·         Sodexo Meal Coupons

·         Over Time benefits

·         Performance Incentives – Only for Full time Employees